Help and your account
When something is not working, or you want your account or data deleted.
- Something is not working
- A payment or a send went wrong
- Delete your account
- Delete your data, or your guests' data
Contact us
We're here to help.
Write to us in English or Swahili. Choose the address that fits your message, so it reaches the right people.
Everything else
Questions about Fika, and anything that is not a problem with your account.
- Questions about how Fika works
- Card designs and prices
- Working with us
- Press
Your account and your data
Delete your account or your data
You can ask us to delete your Fika account at any time, whether you use the website or the mobile app.
- 1
Write to help@fikaevent.com
Use the button below: the message is ready, with the subject filled in.
- 2
Send it from your account's email
Write from the email address you sign in to Fika with, so we know the account is yours.
- 3
Say what to delete
Your whole account, or only some of your data, such as one event or a guest list.
What is deleted
- Your sign-in account and your profile
- All your events, with their guest lists and invitations
What is kept
- Records of payments, for as long as accounting and the law require
A deleted account cannot be brought back.
Request account deletion
Only want one event gone? Open it, choose Edit event, then Delete this event.
Were you invited to an event?
Your name and phone number were added by the event's organizer. You can ask them to remove you, or write to us with your name, your phone number and the event.